Payment Policy

Accepted Payment Methods
At Cassia Velle, we currently accept PayPal as our primary method of payment. Customers may securely complete their purchases using their PayPal account at checkout. We are continuously working to expand our payment options in the future to better serve our customers.

Currency for Transactions
All prices displayed and transactions processed on our website are in Malaysian Ringgit (MYR). If your payment method uses a different currency, your financial provider may apply conversion rates or fees at their discretion.

Secure Payment
Your security is our priority. All transactions made through our website are protected using SSL (Secure Socket Layer) encryption, which ensures that your payment details are encrypted and transmitted securely.

Shipping Policy Overview
We currently offer free shipping on all orders within Malaysia. Orders are processed within 1 to 3 business days, with transit time of 3 to 5 business days and estimated delivery in 4 to 8 business days total. For full shipping details, please refer to our Shipping Policy.

Return & Refund Policy Overview
If you’re not satisfied with your order, we accept returns and exchanges within 30 days of delivery, provided both defective and non-defective items are in new and unused condition. We also offer free return shipping and no restocking fee. Refunds are processed within 10 business days after we receive the returned item. To learn more, please visit our Return & Refund Policy.

Privacy Policy Overview
Your personal data is important to us. Cassia Velle is committed to protecting your privacy and handles all customer information in accordance with the applicable laws and best practices in Malaysia. For more information on how we collect, use, and protect your data, please see our Privacy Policy.

Google Merchant Center Compliance
Cassia Velle complies fully with Google Merchant Center policies, ensuring that all billing, pricing, and checkout information is transparent, accurate, and clearly communicated to our customers.

Need Help?
If you have any questions regarding billing, payments, or your order, our support team is here to assist you.

Store Name: Cassia Velle

Email: info@cassiavelle.com

Address: Level 20, Menara 1 Sentrum, No. 201 Jalan Tun Sambanthan, 50470 Kuala Lumpur, Malaysia

Contact Page: Contact Form

Operating Hours: Monday to Friday, 09:00AM – 18:00PM (GMT+8)

Please don’t hesitate to reach out, we aim to respond within 48 business hours.